Terms of Service

These Geonode Terms of Service (“Terms”) govern access to and use of the Geonode website, and any services made available under the Geonode brand. By accessing the geonode.com website, creating an account, purchasing or using any plan, or otherwise using the Services, you accept these Terms and form a binding contract with Geonode PTE LTD (“Company,” “we,” “us,” “our”), a company incorporated under the laws of Singapore with its registered office at 60 Paya Lebar Road, #11-03 Paya Lebar Square, Singapore 409051. If you do not accept these Terms, please do not access or use the Services.

1. Introduction

1.1 Application

These Terms apply to each person or entity that accesses or uses the Services, accessing the Services through an order form, dashboard plan, or other approved commercial arrangement. In these Terms, “you” means the individual using the Services and, where applicable, the company, organisation, or other legal entity on whose behalf the Services are accessed or used.

1.2 Authority

The Services may be used by individuals and businesses. If you access or use the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. That entity is responsible for all activity under its account.

1.3 Eligibility

You may use the Services only if you are at least eighteen (18) years old, have legal capacity to enter into these Terms, are not prohibited from using the Services under applicable law, are not located in or acting for the benefit of a restricted country, region, person, or entity, and have not been suspended or terminated by the Company.

1.4 Changes

We may update these Terms from time to time. Where a change materially affects your rights or obligations, we will give at least thirty (30) days' notice through the website, dashboard, email, or another reasonable channel before the change takes effect. Other changes take effect when posted. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. The following documents are incorporated into these Terms, and shall be interpreted and ordered in the following precedence:

• Acceptable Use Policy;
• Privacy Policy;
• Data Processing Addendum, where it applies to business customers or is otherwise agreed.

If there is a conflict between these Terms and an incorporated document, these Terms will apply unless the incorporated document expressly governs the relevant subject matter. The Acceptable Use Policy governs permitted and prohibited use, abuse, restrictions, and enforcement. The Data Processing Addendum governs the processing of customer personal data where it applies.

2. Definitions

2.1 Services

“Services” means the Geonode website, dashboard, APIs, proxy services, Data Scraper services, account tools, usage analytics, documentation, support tools, and related products or features made available by the Company under the Geonode brand through https://geonode.com or any successor domain. Proxy services may include residential, ISP/static residential, datacenter, mobile, rotating, sticky-session, geo-targeted, ASN/ISP-targeted, and other proxy functionality made available from time to time.

2.2 API

“API” means any application programming interface, endpoint, token, credential, command, method, documentation, or technical tool made available by the Company for accessing, configuring, managing, or using the Services programmatically.

2.3 Data Scraper

“Data Scraper” means any tool, feature, API function, dashboard function, or related service made available by the Company to retrieve, process, extract, structure, transform, or export data from websites or other online sources at the user's instruction.

2.4 Bandwidth

“Bandwidth” means the amount of data transferred through applicable proxy Services, measured according to the Company's usage records and applicable plan terms. Bandwidth may include upload traffic, download traffic, proxy traffic, retries, failed requests, blocked requests, timed-out requests, redirected requests, and other data transfers to the extent described in the applicable plan, dashboard, or documentation.

2.5 Customer Data

“Customer Data” means data, content, instructions, configurations, target lists, URLs, API payloads, scraping inputs, and outputs submitted, processed, generated, or exported through your use of the Services.

2.6 Requests

“Requests” means requests submitted to, processed by, or otherwise counted through the Data Scraper or other request-based Services, as measured according to the Company's usage records and applicable plan terms.

2.7 Allocated IP Address

“Allocated IP Address” means an IP address allocated to your account under an ISP proxy plan or another per-IP Service. An Allocated IP Address may be shared or dedicated, as stated at checkout, in the dashboard, or in the applicable plan terms.

3. The Services

3.1 Access to the Services

The Company provides access to the Services under the Geonode brand through the website, dashboard, API, checkout flow, order form, or other approved channel. Access to the Services is subject to these Terms, the Acceptable Use Policy, applicable plan terms, and any technical limits shown in the dashboard or documentation. The Services are technical infrastructure tools. They do not grant you any right to access, scrape, copy, use, or process any third-party website, system, data, account, platform, or content. You are responsible for ensuring that your use of the Services, including any proxy use, scraping instruction, target selection, or use of output, is lawful and complies with these Terms and the Acceptable Use Policy.

3.2 Product Plans

The specific products, features, prices, included Bandwidth, included Requests, Allocated IP Addresses, speed or throughput limits, usage rules, rollover rules, renewal terms, locations, proxy types, and technical limits available to you depend on the plan, order form, checkout terms, dashboard settings, or service schedule applicable to your account. The Company may make different products, limits, and features available to different users, plans, regions, or use cases. The Company may offer trial, free, promotional, beta, preview, test, or experimental Services or plans. Trial, free, and promotional plans may be subject to eligibility, usage, expiry, and payment conditions stated at checkout, in the dashboard, in plan terms, or in related documentation. Beta, preview, test, or experimental Services may be less stable than generally available Services and may be changed, limited, or discontinued at any time.

3.3 Product Availability

The Company may change, suspend, restrict, replace, or discontinue any part of the Services, including products, plans, features, IP pools, locations, gateways, endpoints, hosts, ports, protocols, routing logic, billing models, usage units, Bandwidth limits, Request limits, IP allocations, speed models, throughput limits, dashboard functionality, API functionality, scraper functionality, and usage analytics. The Company may do so for technical, security, legal, compliance, abuse-prevention, capacity, supplier, platform, or business reasons.

3.4 No Resale

You must not resell, sublicense, rent, lease, distribute, pool, share, white-label, or otherwise make the Services, proxy access, API access, credentials, endpoints, bandwidth, IP access, scraper functionality, or account access available to any third party without the Company's prior written approval. You must not use the Services to operate, support, or build a competing proxy, scraping, data-extraction, or routing service. Any resale, distribution, managed-service, partner, platform, or white-label use requires a separate written agreement with the Company. These Terms do not grant any reseller, partner, distributor, managed-service, or white-label rights.

3.5 Dependencies

The Services depend on network resources, IP pools, gateways, infrastructure providers, payment providers, hosting providers, data centres, software providers, target websites, and other third-party systems. You do not acquire any right to a specific IP address, IP source, supplier, location, ASN, ISP, gateway, route, endpoint, or network resource. IP availability, quality, routing, location accuracy, speed, compatibility, and access may vary. The Company may change, rotate, restrict, replace, or remove any IP source, route, gateway, provider, or dependency for technical, security, legal, compliance, capacity, supplier, abuse-prevention, or business reasons. The Company is not responsible for third-party outages, restrictions, blocks, countermeasures, supplier decisions, payment-provider actions, hosting failures, or network-provider limitations.

3.6 No High-Risk Use

You must not use the Services or any Data Scraper output as the sole basis for decisions that produce legal or similarly significant effects concerning individuals, including decisions relating to credit, lending, employment, housing, insurance, healthcare, education, eligibility, identity verification, law enforcement, immigration, or other regulated or high-risk decisions. You are responsible for conducting appropriate human review, validation, and legal assessment before using any output in a material business, legal, compliance, or operational decision.

4. Account, Eligibility, and Access

4.1 Account Registration

To use the Services, you must create an account through the website, dashboard, checkout flow, or another channel approved by the Company. Each user may maintain only one account. You must provide accurate, complete, and current account, billing, payment, contact, and verification information where requested.

4.2 Verification

The Company may require identity, business, billing, payment, sanctions, use-case, ownership, or compliance verification where reasonably necessary for fraud prevention, sanctions compliance, payment-risk review, security, abuse prevention, legal compliance, supplier requirements, or service integrity. The Company may accept, reject, delay, restrict, suspend, or terminate account access if verification is incomplete, inaccurate, misleading, or unsatisfactory.

4.3 Account Obligations

You are responsible for ensuring that your use of the Services, including proxy use, scraper instructions, target selection, extracted data, outputs, and any personal data processed through the Services, complies with applicable law and third-party rights. The Company does not grant you any right to collect, access, process, store, or use third-party data or content. You are responsible for maintaining the confidentiality and security of all account credentials, API credentials, proxy credentials, endpoints, whitelisted IPs, dashboard access, and other access methods connected to your account. All activity conducted through your account or credentials is treated as your activity. You must promptly notify the Company if you become aware of any unauthorised access, credential compromise, API key exposure, endpoint leakage, misuse of whitelisted IPs, suspected account breach, or other security incident affecting your account or use of the Services.

4.4 Cooperation

You must promptly provide complete, accurate, current, and non-misleading information requested by the Company for verification, compliance, sanctions, billing, security, abuse-prevention, or payment-risk review. Failure to provide requested information, or provision of false, incomplete, misleading, or evasive information, may result in refusal, delay, restriction, suspension, termination, non-renewal, cancellation of credits, or other action permitted under these Terms.

4.5 Multi-Accounts

You must not create, control, use, or assist with multiple accounts to evade limits, verification, payment controls, abuse controls, suspension, termination, or other enforcement action. You must not use new accounts, linked accounts, nominee accounts, affiliates, intermediaries, shared credentials, different payment methods, false information, scripts, bots, or coordinated users to continue or repeat activity that the Company has restricted, suspended, terminated, or identified as abusive, harmful, unlawful, or high-risk. The Company may treat accounts as linked for enforcement purposes where it reasonably determines, based on account information, payment details, technical signals, traffic patterns, target selection, support communications, abuse reports, or other relevant evidence, that they are controlled by the same person, entity, group, or coordinated operation. The Company may restrict, suspend, terminate, block, or refuse accounts, credentials, traffic, credits, Request balances, renewals, payments, or access where it reasonably believes that multi-account abuse, linked-account abuse, coordinated abuse, or enforcement circumvention has occurred.

5. Fees and Usage

5.1 Plans and Fees

The Services may be provided under monthly subscription plans, pay-as-you-go plans, per-IP monthly plans, throughput-based plans, or other commercial arrangements shown at checkout, in the dashboard, in an order form, or in the applicable plan terms. Residential proxy and datacenter proxy Services may be billed based on Bandwidth or another metric stated in the applicable plan terms. Data Scraper Services may be billed based on Requests. ISP proxy Services may be billed monthly based on the number and type of Allocated IP Addresses. You must pay all fees and charges when due. Fees are denominated and payable in United States dollars (USD). If a payment is processed in another currency, the applicable exchange rate and any currency-conversion fees are determined by the payment intermediary processing the transaction. You are responsible for exchange-rate differences, currency-conversion fees, and other charges applied by third parties.

5.2 Payment Methods

Payments may be made only through payment methods supported by the Company from time to time. Cryptocurrency payments and other non-reversible payment methods are non-refundable once processed, except where required by applicable law. You are responsible for using the correct payment network, wallet address, token, currency, amount, and payment details. The Company is not responsible for losses, delays, failed transfers, misdirected payments, unsupported tokens, wrong-chain transfers, blockchain congestion, exchange delays, wallet errors, or third-party payment-provider restrictions.

5.3 Monthly Subscriptions and Cancellation

Monthly subscription plans renew automatically at the end of each billing period unless cancelled before renewal through the dashboard or another cancellation method made available by the Company. By purchasing a monthly subscription plan, you authorise the Company or its payment provider to charge your selected payment method automatically at each renewal. Cancellation takes effect at the end of the then-current billing period. Cancellation does not automatically entitle you to a refund, credit, extension, or other billing adjustment. Failure to use the Services does not cancel a subscription.

5.4 Pay-As-You-Go Plans

Under a pay-as-you-go plan, you purchase the applicable amount of Bandwidth, Requests, or other usage units shown at checkout or in the dashboard. Purchased pay-as-you-go Bandwidth remains available until consumed, unless it is refunded, reversed, revoked following a payment dispute, or adjusted under these Terms. Purchased pay-as-you-go Requests are consumed according to the applicable plan terms. Any expiry period or other availability rule for unused Requests will be shown at checkout, in the dashboard, or in the applicable plan terms.

5.5 ISP Proxy Plans

ISP proxy Services may be provided on a monthly basis for each Allocated IP Address. The applicable fee depends on the number and type of Allocated IP Addresses selected by you and shown at checkout or in the dashboard. An Allocated IP Address remains available only while the applicable ISP proxy plan remains active and paid. If payment is not completed, or if the plan is cancelled, suspended, or terminated, the Company may deactivate and release the Allocated IP Address. A released IP address may be reassigned. The Company does not guarantee that the same IP address will remain available or can be restored later.

5.6 Auto Top-up

You may enable Auto Top-up for eligible Services at checkout or through the billing page in your account. By enabling Auto Top-up, you authorise the Company or its payment provider to charge your selected payment method automatically for the amount of Bandwidth, Requests or Allocated IP Addresses selected by you when your available Bandwidth or Requests reaches the threshold shown in the dashboard, or Allocated IP Addresses requires top-up for continued availability.

5.7 Usage Measurement

Fees and usage are calculated according to the applicable billing unit for the relevant Service, including Bandwidth, Requests, Allocated IP Addresses, throughput, sessions, API calls, or other measured activity stated in the applicable plan terms. Bandwidth may be chargeable where traffic is transferred through the Services, including in connection with failed, blocked, retried, redirected, timed-out, partially completed, or rejected requests. Requests may be counted as consumed when submitted to, accepted by, processed by, or otherwise counted through the Data Scraper or other request-based Services, as stated at checkout, in the dashboard, or in the applicable plan terms. Failed, blocked, retried, redirected, timed-out, partially completed, or rejected Requests may be counted as consumed where stated in the applicable plan terms or documentation. The Company's usage and billing records are the primary records for determining usage, fees, Bandwidth, Requests, Allocated IP Addresses, credits, rollover, expiry, and account standing. If you reasonably believe there is a technical or billing error, you may provide supporting information for review.

5.8 Rollover of Usage Balances

Unused Bandwidth under monthly subscription plans rolls over only where stated in the applicable plan terms and only while the relevant subscription remains active and in good standing. Purchased pay-as-you-go Bandwidth remains available until consumed, subject to Clause 5.4. The treatment of unused monthly Requests, pay-as-you-go Requests, credits, Allocated IP Addresses, and other usage units is determined by the applicable plan terms shown at checkout or in the dashboard. Rollover does not apply to unlimited plans.

5.9 Refunds

Fees are non-refundable except where:

• the Company confirms a mistaken duplicate charge, overcharge, or other billing error;
• the Company confirms that a charge was made after a valid cancellation had taken effect; or
• a refund is required by applicable law.

Reduced-fee trials are non-refundable. Cancellation, non-use of the Services, third-party blocks or restrictions, performance variations, account suspension, termination, consumed Bandwidth, consumed Requests, Allocated IP Addresses, Auto Top-up charges, or other used Services do not create a right to a refund. Refund requests must be submitted within seven (7) days after the relevant charge, unless applicable law requires a longer period.

5.10 Failed Payments and Chargebacks

If a payment is not successfully completed when due, the Company may restrict, suspend, or terminate access to the affected Services, cancel renewal, revoke Bandwidth, Request balances, credits, or other usage balances, deactivate and release Allocated IP Addresses, block further purchases, or require verification before restoring access. If a recurring payment fails, the Company is not required to provide a new monthly allowance of Bandwidth or Requests or to continue the allocation of any IP address. The Company does not guarantee that Services, Bandwidth, Requests, credits, or previously Allocated IP Addresses will remain available or be restored after a failed payment, reversal, dispute, chargeback, suspension, termination, or release. A payment dispute or chargeback does not relieve you of any payment obligation for Services already used, fees accrued, or amounts otherwise due.

5.11 Price Changes

The Company may change prices, plan structures, included Bandwidth, included Requests, IP-allocation fees, throughput limits, renewal terms, and other commercial terms from time to time. Price changes for monthly subscription plans and per-IP monthly plans take effect at the next renewal unless you accept the change earlier or the applicable plan terms state otherwise.

6. Monitoring

6.1 Monitoring

The Company may, but is not obligated to, monitor use of the Services and investigate actual, suspected, or potential violations of these Terms, the Acceptable Use Policy, applicable law, or third-party rights. For these purposes, the Company may review technical, usage, billing, account, security, compliance, complaint, and abuse-prevention information in accordance with the Privacy Policy. The Company does not undertake to monitor all activity, detect all misuse, prevent all unlawful conduct, or verify the legality of any customer instruction, target, request, output, or use case.

6.2 Complaints

If the Company receives a complaint, abuse notice, takedown request, platform notice, supplier notice, payment-provider notice, regulator inquiry, or other report relating to your use of the Services, the Company may investigate and take action it considers necessary or appropriate to protect the Services, the Company, suppliers, partners, users, or third parties. This may include blocking traffic, restricting destinations, limiting features, removing or replacing affected IP sources, preserving evidence, suspending access, terminating access, disabling credentials, or cooperating with lawful requests. The Company is not required to investigate every report or disclose its internal review methods, thresholds, or technical signals.

6.3 Suspension

The Company may restrict, suspend, or disable your account or access to any part of the Services, with or without prior notice, where it reasonably believes that your account, payment activity, use case, traffic, target selection, configuration, or other activity creates fraud, abuse, non-payment, chargeback, sanctions, security, legal, supplier, operational, reputational, or third-party risk, or violates these Terms or the Acceptable Use Policy. Where the issue is capable of cure and does not require immediate action, the Company may provide notice and an opportunity to cure. The Company may act immediately and without prior notice where it reasonably considers immediate action necessary or appropriate.

6.4 Termination

The Company may terminate your account or access to the Services where it reasonably determines that continued access creates legal, regulatory, sanctions, fraud, security, supplier, operational, reputational, commercial, or third-party risk; where you materially breach these Terms or an incorporated policy; where required by law, a competent authority, or a supplier; or where the Company discontinues the relevant Services or product line.

6.5 Account Closure

You may request account closure or cancel paid Services using the procedures made available by the Company. Account closure does not entitle you to a refund except as stated in Section 5 or required by applicable law. Closing your account will cancel active subscriptions from the end of the then-current billing period. The treatment of unused Bandwidth, Requests, credits, Allocated IP Addresses, active plans, renewals, refunds, and outstanding charges is governed by Section 5 and the applicable plan terms. The Company may preserve logs, identifiers, usage records, billing records, technical records, and compliance records where it reasonably considers this necessary for investigation, fraud prevention, legal compliance, dispute resolution, or enforcement.

7. Intellectual Property

7.1 Ownership and Licence

The Services, and all related materials embedded into the Services are owned by the Company or its licensors. Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services only for your own lawful purposes and in accordance with these Terms, the Acceptable Use Policy, and applicable plan terms.

7.2 Restrictions

You must not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, disassemble, or attempt to derive source code, architecture, algorithms, non-public APIs, systems, models, IP pools, routing logic, or technical methods from the Company's website, dashboard, API, documentation, infrastructure, or Services. You must not scrape, extract, or harvest data from the Company's website, dashboard, API, documentation, systems, or infrastructure except where expressly permitted by the Services or by applicable law.

7.3 Feedback and Trademarks

If you provide feedback, suggestions, ideas, or recommendations about the Services, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use them for any purpose without compensation. You must not use the Company's trademarks, logos, trade names, branding, or product names without prior written approval, except where permitted by law. This feedback licence does not apply to Customer Data, scraper outputs, personal data, payment information, account credentials, confidential information, or materials submitted to the Company for support, security, billing, compliance, or data-processing purposes, except to the extent those materials are themselves feedback.

7.4 Customer Data and Outputs

As between you and the Company, you retain any rights you have in customer-submitted URLs, target lists, scraping instructions, API payloads, configurations, customer-provided data, and lawfully obtained scraper outputs, subject to these Terms, the Acceptable Use Policy, the Privacy Policy, the Data Processing Addendum where applicable, and applicable law. The Company does not claim ownership of your Customer Data solely because it is processed through the Services. You are solely responsible for ensuring that you have all rights, permissions, legal bases, and authorisations required to submit, access, scrape, process, store, export, use, or disclose Customer Data and outputs.

7.5 Aggregated and De-Identified Data

The Company may collect, generate, use, and retain aggregated, statistical, operational, diagnostic, performance, security, abuse-prevention, and de-identified data derived from use of the Services for analytics, service improvement, quality control, network optimisation, security, fraud prevention, abuse prevention, supplier management, and business reporting. The Company may disclose such data only where it does not identify you or any individual.

8. Privacy and Confidentiality

8.1 Privacy Policy and DPA

The Company processes personal data in accordance with the Privacy Policy. The Company acts as an independent controller for personal data processed for account, billing, support, security, fraud prevention, abuse detection, analytics, legal compliance, sanctions compliance, and enforcement purposes. Where the Company processes customer personal data on behalf of a business customer through the Services, the Company acts as a data intermediary for Singapore PDPA purposes (and as a processor under other comparable data-protection laws). The Data Processing Addendum sets out the terms applicable to that processing, including Protection Obligation (section 24 PDPA) and Retention Limitation Obligation (section 25 PDPA) compliance, and breach notification between the parties.

8.2 Confidential Information

Each party may receive non-public business, technical, operational, security, pricing, account, usage, configuration, order form, support, or commercial information from the other party in connection with the Services (“Confidential Information”). Confidential Information does not include information that is public without breach, already lawfully known, lawfully received from a third party without confidentiality restrictions, or independently developed without use of the other party's Confidential Information. Each party must use the other party's Confidential Information only to perform or enforce these Terms, exercise rights under these Terms, operate or use the Services, or comply with applicable law. Each party must protect Confidential Information using reasonable safeguards and limit access to persons or service providers who need access for those purposes and are subject to appropriate confidentiality obligations. The Company may disclose Confidential Information to its affiliates, personnel, advisers, payment providers, hosting providers, infrastructure providers, security providers, compliance vendors, and other service providers where they need access to operate, secure, support, bill, monitor, or enforce the Services and are subject to appropriate confidentiality obligations.

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

The Services are provided on an ‘as is’ and ‘as available’ basis. The Company does not guarantee uptime, availability, latency, speed, throughput, success rate, response time, geo-location accuracy, IP quality, IP uniqueness, access to any target website or platform, or compatibility with any third-party system. The Company does not guarantee the accuracy, completeness, legality, usefulness, or reliability of any Data Scraper output. Data Scraper outputs may include third-party content, public content, inaccurate content, outdated content, incomplete content, offensive content, unlawful content, infringing content, malicious content, unsafe links, or other materials not created or controlled by the Company. The Company does not provide legal, compliance, data-rights, or scraping-permission advice. You are responsible for determining whether your use of the Services is lawful and appropriate for your use case.

9.2 Excluded Losses

To the maximum extent permitted by applicable law the Company is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profit, revenue, data, goodwill, business, opportunity, anticipated savings, or reputation, arising out of or relating to the Services or these Terms. The Company is not liable for any loss, claim, cost, or damage arising out of or relating to third-party countermeasures, target-site restrictions, unavailable or inaccurate IP resources, failed or incomplete requests, customer configuration errors, customer misuse, violations of the Acceptable Use Policy, violations of third-party terms or applicable law, or actions taken by payment providers, infrastructure providers, suppliers, platforms, regulators, or other third parties. The Company's total aggregate liability for all claims arising out of or relating to the Services, these Terms, or any incorporated policy will not exceed the total fees paid or payable by you to the Company for the affected Services during the twelve (12) months immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion is not permitted. This limitation does not reduce any express data-processing, confidentiality, or security obligation of the Company under the Data Processing Addendum. The exclusions and limitations in this Section apply regardless of the legal theory of liability, including contract, tort, negligence, statutory duty, strict liability, or otherwise.

9.3 Time Limit

Any claim arising out of or relating to the Services or these Terms must be brought within twelve (12) months after the date on which the claimant knew or should reasonably have known of the facts giving rise to the claim, unless a longer period is required by applicable law, including any non-waivable period applicable to consumers under Singapore law.

10. Indemnification

10.1 Customer Indemnity

To the maximum extent permitted by applicable law, you must indemnify and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, agents, suppliers, and partners from and against claims, demands, complaints, proceedings, investigations, liabilities, damages, losses, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to your breach of these Terms or any incorporated policy, your unlawful use or misuse of the Services, your instructions, configurations, target selections, scraper activity, proxy use, outputs, use of extracted data, or any act or omission under your control.

10.2 Defence and Settlement

The Company will conduct any defence or settlement it controls in a commercially reasonable manner. The Company will not settle an indemnified matter in a way that imposes a non-monetary obligation on you or admits fault by you without your prior written approval, not to be unreasonably withheld, delayed, or conditioned. You must cooperate reasonably with the Company in the defence of any indemnified claim, including providing information, witnesses, documents, and access to relevant materials.

11. Sanctions and Restricted Use

11.1 Sanctions

You must not access or use the Services, directly or indirectly, from, in, or for the benefit of any country, territory, region, person, or entity subject to sanctions, embargoes, asset-freezing measures, export controls, or similar restrictions under (a) Singapore law, including measures administered by the Monetary Authority of Singapore and the United Nations Act 2001; (b) United Nations Security Council resolutions; or (c) sanctions regimes administered by the United States, the United Kingdom, the European Union, or any other jurisdiction where the Company reasonably considers compliance necessary. Restricted countries, territories, and regions include Iran, North Korea, Syria, Cuba, Crimea, and the non-government-controlled areas of Donetsk, Luhansk, Kherson, and Zaporizhzhia, and any other country, territory, region, person, or entity designated by the Company from time to time. The Company may restrict access involving any other territory or jurisdiction where it reasonably considers that sanctions, export-control, payment, supplier, infrastructure, or compliance risk exists.

11.2 Restricted Use

You must not access or use the Services, directly or indirectly, if you are subject to sanctions, asset-freezing measures, export restrictions, trade restrictions, or similar restrictions, or if you are owned or controlled by, acting for, acting on behalf of, or using the Services for the benefit of any such person or entity. You must not use alternative accounts, nominee accounts, affiliates, intermediaries, resellers, false information, VPNs, proxies, routing tools, payment methods, corporate structures, or other arrangements to bypass sanctions, verification requirements, account restrictions, jurisdictional blocks, suspension, termination, or other compliance controls. The Company may screen, refuse, restrict, suspend, terminate, freeze credits, cancel renewals, preserve records, or disclose relevant information where it reasonably considers this necessary for legal, sanctions, export-control, payment, supplier, fraud-prevention, or compliance purposes.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms, any incorporated policies, and any dispute, claim, or controversy arising out of or relating to the Services, these Terms, any incorporated policies, or any non-contractual obligation connected with them are governed by the laws of the Republic of Singapore, without regard to conflict-of-laws rules.

12.2 Mutual Resolution

Before starting formal proceedings, you must first contact the Company and provide a reasonable description of the dispute, the relief requested, and the facts supporting the claim. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days after the Company receives the notice. This Section does not prevent either party from seeking urgent injunctive or interim relief.

12.3 Arbitration

Subject to Sections 12.2 and 12.4, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, any incorporated policies, or any related non-contractual obligation will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under the SIAC Rules in force when arbitration begins. The seat of arbitration is Singapore. The tribunal will consist of one (1) arbitrator, unless the SIAC Rules require otherwise or SIAC determines otherwise. The language of the arbitration is English. The arbitration may be conducted on documents only, remotely, or by any other procedure permitted by the SIAC Rules and determined by the tribunal. Nothing in these Terms prevents the Company from applying to any court of competent jurisdiction for injunctive relief, interim relief, protective measures, preservation of evidence, enforcement of intellectual property rights, protection of confidential information, recovery of unpaid amounts, or prevention of misuse of the Services. The Company may also bring proceedings in court where arbitration is not available or where mandatory law requires court jurisdiction. Unless disclosure is required by law, court order, competent authority, stock-exchange rule, auditor, insurer, professional adviser, or for enforcement or challenge of an award, the parties must keep confidential the existence of the arbitration, submissions, evidence, procedural orders, hearings, and award.

12.4 Consumer Rights

If you are a consumer and applicable mandatory law gives you non-waivable rights to bring claims before courts or authorities in your country of residence, those rights are preserved to the extent required by that law. Nothing in these Terms limits any right that cannot be excluded or restricted by contract.

13. General Provisions

13.1 Entire Agreement

These Terms, the incorporated policies, applicable plan terms, order forms, service schedules, and any written agreement expressly accepted by the Company constitute the entire agreement between you and the Company regarding the Services. They replace all prior or contemporaneous statements, understandings, proposals, marketing materials, and communications relating to the Services. Nothing in this Section limits any liability or remedy that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, misleading or deceptive statements, or non-excludable rights under the Misrepresentation Act 1967 or the Consumer Protection (Fair Trading) Act 2003.

13.2 Severability

If any provision of these Terms or an incorporated policy is held invalid, unlawful, or unenforceable, the remaining provisions remain in effect. The invalid, unlawful, or unenforceable provision will be enforced to the maximum extent permitted by law or, if that is not possible, severed to the minimum extent necessary.

13.3 No Waiver

A failure or delay by the Company to exercise any right or remedy does not waive that right or remedy. A waiver is effective only if made in writing by the Company and applies only to the specific matter stated in the waiver.

13.4 Assignment

You may not assign, transfer, delegate, or sublicense these Terms, your account, or any rights or obligations under these Terms without the Company's prior written approval. The Company may assign, transfer, delegate, or novate these Terms, any incorporated policies, and any rights or obligations relating to the Services to an affiliate, successor, acquirer, purchaser of assets, or other entity involved in a merger, reorganisation, financing, sale, or business transfer.

13.5 Force Majeure

The Company is not liable for any delay, failure, interruption, restriction, degradation, suspension, or unavailability caused by events outside its reasonable control, including natural disasters, war, civil unrest, labour disputes, internet or telecommunications failures, data-centre failures, supplier failures, payment-provider failures, cyber incidents, sanctions, government action, court orders, regulatory action, platform restrictions, target-site countermeasures, or network outages.

13.6 Notices

The Company may give notices through the website, dashboard, account email, billing email, support channel, or any other reasonable method. You are responsible for keeping your contact information current. Notices sent by the Company are effective when posted, sent, or made available. Legal notices to the Company, including notices for dispute resolution, arbitration commencement, PDPA matters, regulatory matters, or sanctions matters, must be sent to hello@geonode.com and to Geonode PTE LTD at 60 Paya Lebar Road, #11-03 Paya Lebar Square, Singapore 409051. Legal notices to you may be sent to the email address registered to your account or to any other contact channel you have provided.

13.7 Relationship of the Parties

These Terms do not create any partnership, joint venture, agency, employment, fiduciary, franchise, or exclusive relationship between you and the Company. You must not represent that you have authority to bind the Company.

13.8 Third-Party Rights

Except for the Company's affiliates, licensors, suppliers, providers, partners, directors, officers, employees, contractors, and agents solely to the extent a provision of these Terms expressly protects or indemnifies them, these Terms do not create rights for any third party. The application of the Contracts (Rights of Third Parties) Act 2001 is excluded except as expressly provided in this Clause 13.8.

13.9 Interpretation

Headings are for convenience only and do not affect interpretation. Words such as “including” introduce examples and do not limit the general wording. References to laws include those laws as amended or replaced. References to the Services include any part of the Services.

13.10 Survival

Provisions that by their nature should survive termination or account closure will survive, including provisions relating to fees, billing, usage records, monitoring, investigations, enforcement, intellectual property, confidentiality, privacy and data protection, disclaimers, limitation of liability, indemnification, sanctions, dispute resolution, and general provisions.

13.11 Electronic Acceptance

You acknowledge that these Terms may be formed, accepted, and varied electronically. Electronic acceptance, including by clicking ‘accept,’ creating an account, or using the Services, has the same legal effect as a handwritten signature under the Electronic Transactions Act 2010 of Singapore.