Geonode Refund Policy

1. General Refund Policy

1.1 Single Account Policy

  • Each user is allowed only one account. Creating multiple accounts may result in denial of refund requests and account suspension.

1.2 Subscription Refunds

  • You can cancel your subscription anytime through the user dashboard.
  • Refunds are considered only if Geonode fails to deliver the purchased service (See Section 2 for details).
  • Approved refunds immediately revoke access to proxy services.

1.3 Paid Trials

  • Paid trials are non-refundable.
  • The trial allows users to evaluate the service before committing.

1.4 Cryptocurrency Transactions

  • Cryptocurrency payments are non-refundable.

2. Refund Eligibility Criteria

Refund requests must be made within 7 days of the charge and apply only to the most recent billing cycle.


Refunds are granted for:

  • Billing Errors:Mistaken double charges or overcharges (reported within 7 days).
  • Unauthorized Transactions:If fraud or unauthorized use is proven (evidence required).
  • Trial Auto-Renewal Refunds:First-time trial users who request a refund within 24 hours of auto-renewal.
  • Service Failure:If a Geonode system error prevents proxy setup and remains unresolved for 48 or more hours.

Refunds are not granted for:

  • Excessive Usage:If you used more than 5% of allocated bandwidth.
  • Misuse of Service:Issues due to bans from third-party platforms (e.g., Instagram, Google, etc.).
  • Violation of Terms:If you break Geonode's Terms of Service or Acceptable Use Policy.
  • Failure to Cancel Before Renewal:Users are responsible for canceling before their next billing cycle.

3. How to Request a Refund

Step 1: Contact Support


Step 2: Review Process

  • Refund requests are reviewed within 3 to 5 business days.
  • If approved, refunds are processed within the following timeframes:
  • 1Credit Card Payments: 3 to 7 business days.
  • 2Cryptocurrency Payments: Non-refundable.

Step 3: Receive a Response

  • You will receive an email notification with the decision.
  • If denied, an explanation will be provided along with alternative options if applicable.

4. Cancellation Policy

  • Canceling a subscription does not automatically qualify for a refund.
  • If a user cancels their subscription, they will continue to have access until the end of their billing period.
  • If a refund is approved, access to services will be revoked immediately.

5. Disputed Charges & Fraudulent Transactions

  • If you were charged incorrectly or suspect fraud, contact support within 7 days.
  • Supporting documentation (e.g., bank statements, transaction logs) may be required for investigation.
  • If fraud is confirmed:
  • 1A refund will be issued.
  • 2The account may be suspended for security purposes.
  • Users who engage in repeated chargebacks or refund abuse may face account suspension or a permanent ban.e required for investigation.

6. Policy Updates

  • This refund policy may be updated at any time.
  • Changes will be published on the website.
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